Returns & Refunds
RETURN, REFUND, AND EXCHANGE INFORMATION
Returning Or Exchanging An Item?
Items must be unused and in their original condition with original packaging and tags. Print and fill in a return form.
Visit the Australia Post website, fill in the blanks and print your return label to secure on your return parcel.
Drop off your parcel at your local post office within 30 days of receiving your order.
Return postage is free if within an Australian location (excludes trade orders, bulky items and sale items).
Need help? Email our customer care department at care@designstuff.com
We believe in the products we sell at Designstuff. If your order doesn’t meet your expectations, we’re happy to offer a refund or exchange, provided the item is returned unused and in its original condition within 30 days of receipt.
Simply return the item unused, in its original condition and packaging (including the product manual and tags). Please ensure the product and its packaging are not damaged, assembled, or modified before returning it. We’re unable to process refunds in such cases.
Please note special orders (including made-to-order and custom items) are non-refundable for change of mind reasons.
Return postage is free for most standard orders within Australian.
Please note some exclusions apply. Please note we do not offer free return on sale items, items classified as bulky goods, trade orders, special orders and international orders. Return freight charges will be deducted from your refund.
To return an item, download and print your return label from the Australia Post website within 30 days of receiving your order and attach it to the parcel you wish to return. If you do not have a printer, Australia Post will be able to print a label for you if you have the digital copy with you.
To help us process your return faster, please enclose a copy of your order confirmation email or include a return form in the parcel.
The item remains your responsibility until it has been handed over at an Australia Post outlet. For your peace of mind, we recommend carefully repackaging your item to avoid damage during transit.
Returns are generally processed by our team within 1–2 business days. Once we’ve inspected the item, you’ll receive an email confirming the refund. Refund notifications are typically sent within a further 1–2 business days.
Upon safe receipt of your returned parcel, we will inspect the item before advising you by email that a refund has been processed.
Returns are generally processed by our team within 1–2 business days. Once we’ve inspected the item, you’ll receive an email confirming the refund. Refund notifications are typically sent within a further 1–2 business days.
Depending on your payment provider, it may
take 3–10 business days to appear on your statement.
Refunds are only available for the original method of payment used on the order and are valid for 3 months from date of purchase. If the payment method used is no longer available, or the purchase has been made more than 3 months earlier, we are able to offer a credit note.
Should you wish to cancel an order, which has not yet been dispatched, please let us know in writing at care@designstuff.com.
If your order has already been dispatched,
you're welcome to return it once it arrives. In that case, please follow the
steps outlined in the “Preparing
your item for return” section.
We take great care to ensure our products are of the highest quality, and we’re sorry if something hasn’t met expectations.
If you believe the item you have received is faulty, please contact us at care@designstuff.com as soon as possible.
Kindly include your order number, a photo or video showing the issue, your preferred resolution (whether that’s an exchange, repair, or refund), and any other details you think might help.
We’ll do our best to resolve the matter as quickly and smoothly as we can.
When returning a faulty item we ask that you please follow the guidelines from the section “Preparing your item for return”.
If you’ve received an item that doesn’t match your original order, or if something is missing from your delivery, please reach out to us at care@designstuff.com as soon as you can.
Include your order number, a photo of the item received (if applicable), details of what was expected or missing, and whether you’d prefer a refund or a replacement.
We’ll be in touch and will work quickly to resolve the situation for you.
Yes, we do – however, please note that international returns are made at the customer’s expense.
If you’ve changed your mind or need to return an item from outside Australia, simply reach out to our Customer Care team at care@designstuff.com. We’ll walk you through the return process and provide all the necessary details.
Please make sure your return is securely packaged and sent using a trackable service, as we’re unable to take responsibility for parcels that are lost or damaged in transit.
