Need to return an item? Returns can be requested within 30 days of receiving your order.
Items must be unused, in their original condition, and returned with all original packaging, manuals, and tags.
To start a return, simply follow the instructions via our returns portal.

Start Your Return
A flat $10 return fee applies to standard Australian returns and will be deducted from your refund.
Returns for bulky items and international orders are at the customer’s expense.

Should you have any questions or need help lodging a return, please contact us at care@designstuff.com - we'd love to help.

FAQ

If your order doesn’t meet your expectations, we’re happy to offer a refund provided the item is returned
within 30 days of receiving your order.

Returned items must be unused, unassembled, unmodified, and in their original condition, including all
original packaging, manuals, and tags.

If an item needs to be exchanged, please repurchase the item you are after and return the unsuitable item
for a refund.

Returns for Special Order items are not always possible and are subject to prior approval. To discuss the
eligibility of your return, please contact us at care@designstuff.com.

Unfortunately, we’re unable to accept returns for:

  • Final sale items
  • Made-to-order items
  • Customised products
  • Gift cards

Items returned damaged, assembled, used, or without original packaging may not be eligible for a refund.

We do not offer direct exchanges. If you would like a different item, please place a new order and return the original item for a refund.

A flat $10 return fee applies to eligible standard Australian returns and will be deducted from your refund
once processed.

Return shipping costs remain the responsibility of the customer for:

  • Bulky items
  • International orders

To prepare your return:

  1. Submit your return request within 30 days of receiving your order.
  2. Carefully repack your item using protective packaging materials to help prevent damage during transit.
  3. Attach the return label provided to your parcel.
  4. Lodge your return at an Australia Post outlet.

Where possible, we recommend reusing the original box or shipping bag to help reduce waste and unnecessary packaging costs.

If you do not have access to a printer, Australia Post can print the label for you using the digital copy provided.

Please note, return packaging remains the responsibility of the customer, and items remain your responsibility until they have been lodged with Australia Post.

Returns are generally assessed within 1–2 business days of arrival. Once approved, you’ll receive an email confirmation that your refund has been processed.

Depending on your payment provider, refunds may take an additional 3–10 business days to appear in your account.

Refunds are processed back to the original payment method used for the order wherever possible. If the original payment method is no longer available, a store credit may be issued instead.

Yes. If your order has not yet been dispatched, please contact our team as soon as possible at care@designstuff.com and we’ll do our best to cancel your order before shipment.

If your order has already been dispatched, you’re welcome to return it once it arrives by following the standard return process.

We take great care to ensure our products meet a high standard of quality. If you believe your item is faulty, damaged, or has developed a manufacturing fault, please start a return request and select the relevant reason for return.

Alternatively, you can contact our Customer Care team at care@designstuff.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the fault

We’ll assess the issue and work to resolve the matter as quickly as possible.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If you’ve received an incorrect item or something is missing from your order, please start a return request and select the relevant reason for the return or contact us at care@designstuff.com as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the item received (if applicable)
  • Details of the missing or incorrect item
  • Your preferred resolution (replacement or refund)

Our team will review the issue and be in touch shortly.

Yes, however international return shipping costs remain the responsibility of the customer.

If you’d like to return an item from outside Australia, please contact our Customer Care team at care@designstuff.com and we’ll guide you through the process.

We recommend using a tracked shipping service, as DESIGNSTUFF cannot take responsibility for parcels lost or damaged during transit.

Please note, original shipping charges, duties, and taxes are non-refundable.

Yes, returns can be dropped off at our Moorabbin warehouse by appointment only.
Please contact our team at care@designstuff.com to arrange a suitable time prior to visiting.

Yes. If you prefer to organise your own return shipping, please send your parcel using a tracked service and include your order number and reason for return inside the parcel.

Please send returns to:
ONLINE RETURNS – DESIGNSTUFF
4 Birdum St
Moorabbin VIC 3189
Australia

Please note, return shipping costs arranged independently remain the responsibility of the customer.