Help

If you are unable to locate the information you need on the product page, please contact us and we will happily assist you. Please email us or call (03) 8598 9700.

As often as possible! There are plenty of ways to keep up with the latest DESIGNSTUFF arrivals. Visit our New In section, subscribe to our e-newsletter, or follow us on Instagram and Facebook.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Shop Pay Installments, PayPal and Afterpay.

Available payment options will be displayed at checkout.

Standard delivery orders are dispatched within 2-3 business days, whilst Express Dispatch orders are sent on the same business day, provided we receive your order before 2 pm AEST.

Standard delivery is 3-7 business days from dispatch, and Express Dispatch 1-2 business days. Please jump across to our delivery page for more details.

We’ll send you an email with dispatch and tracking details, once your order has been carefully packed.

Due to product availability, and the location of two Designstuff Warehouses – We may have dispatched your order in more than on delivery.

Your dispatch confirmation email will clearly state if any items are on Back Order. Our Customer Service Team will contact you directly if an item cannot be delivered. 

Yes, our signature gift-wrapping is available to you for a small fee ($2.90) and will perfectly complement any item purchased. Simply tick the box next to the product at check out and fill out a personal message you’d like to include.

Join our Loyalty Program to earn points when you shop, unlock rewards and access exclusive member perks, including Design Boxes and VIP benefits.

Already a member? Log in to your account to check your points balance, rewards and current VIP tier.

For everything you need to know about earning and redeeming points, VIP tiers and member benefits, visit our Loyalty Program page.

Yes, all products are covered by a one-year warranty under Australian law.

We work hard at projecting sales, identifying trends and ordering products accordingly. However, from time to time, we may run out of stock. In this event, rest assured we have already reordered this product and it will be available for purchase, in most cases, within a few short weeks.

Customers from New Zealand, The United States, The United Kingdom and Canada can place orders online (except for bulky items). If you are currently in another country, or wish to purchase a bulky item – Please send us an email with your name, delivery address and the order request, and we will let you know if we are able to assist. Whenever possible, we will provide a competitive freight quote for your consideration. Please email care@designstuff.com

We offer a wide range of furniture, homewares and design products to suit commercial or residential spaces. We also offer discounts to all Designers, Stylists, Architects + other Industry Professionals with a Trade Account.

Contact trade@designstuff.com for all trade enquiries, or to request a Trade Account.

Our aim is to help you find the answers you need to ensure you have the best experience with Designstuff. We are only a phone call or an email away, so please get in touch with a member of our team from 9am – 4:30pm (Melbourne time), Monday to Friday.